I've been really bummed recently that work has me so busy that I don't have time to do any decent blogging, but today the job handed me some fodder that's just too good not to post. I've been reading proposals from outsourcing companies. Here's my review of the disaster recovery portion of one I read today.
VendorX's proposal would be humorous if it weren't so tragic. VendorX's typo-filled response gives no evidence of any existing disaster recovery (DR) plans nor of a comprehensive business continuity (BC) plan. VendorX (in confusing "high availability" with "disaster recovery") boasts that its primary power supply (apparently at its main campus) is a diesel generator that runs 95% of the time. This local generation is backed up by service from the state-run power utility, whose service is available 99% of the time. VendorX keeps replacement parts for its diesel generator in stock and guarantees generator repair within six hours. But (as alarming as all that is) the most striking information VendorX provides is its case study of "Incident -2" (I believe the minus sign is significant). Here VendorX boasts of its emergency response to an electrically sparked fire in Building 1, a ten-story building ("Ground + 9 storeys") that has just one stairwell and two elevators. This ten-story structure is intended to house 5500 employees-though at the time of the fire, there were only 1100 persons in the building. VendorX's emergency response was to manually shut off power to the building and then initiate a rescue of the people trapped in the elevators. An emergency response team (composed of VendorX's senior management) was then assembled in the neighboring Building 2. From there they created an ad hoc plan to deal with this unforeseen crisis.
Overall Score: 1 (but only because “-2” was already taken)
Guess which country this vendor is in.
VendorX's proposal would be humorous if it weren't so tragic. VendorX's typo-filled response gives no evidence of any existing disaster recovery (DR) plans nor of a comprehensive business continuity (BC) plan. VendorX (in confusing "high availability" with "disaster recovery") boasts that its primary power supply (apparently at its main campus) is a diesel generator that runs 95% of the time. This local generation is backed up by service from the state-run power utility, whose service is available 99% of the time. VendorX keeps replacement parts for its diesel generator in stock and guarantees generator repair within six hours. But (as alarming as all that is) the most striking information VendorX provides is its case study of "Incident -2" (I believe the minus sign is significant). Here VendorX boasts of its emergency response to an electrically sparked fire in Building 1, a ten-story building ("Ground + 9 storeys") that has just one stairwell and two elevators. This ten-story structure is intended to house 5500 employees-though at the time of the fire, there were only 1100 persons in the building. VendorX's emergency response was to manually shut off power to the building and then initiate a rescue of the people trapped in the elevators. An emergency response team (composed of VendorX's senior management) was then assembled in the neighboring Building 2. From there they created an ad hoc plan to deal with this unforeseen crisis.
Overall Score: 1 (but only because “-2” was already taken)
Guess which country this vendor is in.